BetMGM account restricted or suspended

Getting your BetMGM account restricted can be a heart stopping moment. Maybe you’re trying to log into your account and get a suspension message or you receive an email notifying you of your suspension – seemingly out of the blue.

Either way, don’t panic. BetMGM accounts are usually restricted automatically by the company’s software and there are several steps you can take to figure out what has happened and recover your account. In this article we’ll guide you through BetMGM account suspensions and the recommended recovery process.

Types of BetMGM account restrictions

There are a number of ways that BetMGM may restrict the activity of registered users.

Self exclusion

If you made the decision to self exclude from the platform in the past  BetMGM will enforce the terms of exclusion set by your until these expire. During this period you will be unable to interact with your account.

Account locked

Your account will be temporarily locked if you are suspected to be in violation of BetMGMs terms and conditions, pending an investigation. Should your activities on the platform be confirmed to be violations of the T&Cs your account will be permanently locked. Activities likely to trigger this type of restriction include:

• operating multiple accounts
• engaging in arbitrage
• supplying false personal information
• underage gambling
• gambling from a geo-restricted location using a VPN
• engaging in fraudulent activities.

Soft blocks

A number of different soft blocks can be enforced, where you can access your account and place bets but may be able to access specific benefits or services. These include:

• Restrictions on redeeming specials
• Betting limits, which cap the amounts you are able to wager
• Restricted access to selected betting markets.

Reasons for BetMGM account restriction

BetMGM accounts will typically be restricted when account activity violates terms and conditions, and triggers automatic processes which kick in to protect BetMGM and/or its extended user base.

Using multiple accounts

Players who operate multiple accounts, whether under aliases or by using the details of family members or friends, will have their accounts locked when BetMGM becomes aware of this activity.

Engaging in arbitrage

Users engaging in arbitrage will have their accounts limited or restricted. BetMGM is able to collaborate with other bookmakers to identify arbitrage accounts, as well as pick up markers of arbitrage such as consistent use of unusual stake amounts.

Supplying false personal information

Users who falsify information or provide incorrect information will face temporary or permanent account blocks. This is most likely to happen soon after opening and account or during the account verification process.

Underage gambling

Any indication of underage gambling in the relevant geographic jurisdiction will result in the immediate restriction of the betting account in question.

Gambling from a geo-restricted location using a VPN

Users who attempt to route around geo-restrictions on gambling in the area where they live will have their accounts restricted. VPNs tend to use a narrow range of IPs which bookies are able to flag, assisting them in identifying users operating from locations where the company is not licensed to operate.

Engaging in fraudulent activities

Attempting to use BetMGM to commit fraud, ranging from money laundering to fraudulent use of sign-up bonuses or special offers, will typically result in a permanent account restriction.

Winning large amounts

Punters who frequently place winning bets are likely to encounter soft blocks on their accounts, limiting stake amounts and access to certain markets. Whilst this is ethically questionable on the part of BetMGM the practise is widespread in the industry.

How to recover access to your BetMGM account

When your BetMGM account is restricted the route to recovery is via the bookie’s customer service. Fortunately this bookie makes its customer service readily accessible.

Direct chat: available on the website. You will initially chat to a virtual assistant, but can request direct contact with a human agent.

Contact form: If you are able to log into your account you can submit a help ticket on the website support page.

Note that if you have violated one of BetMGM’s critical terms and conditions you are unlikely to recover your account. Check your emails for any account suspension notices, which may include further details on the reasons for your restriction before contacting support.

What to do if you are unable to recover your BetMGM account

If you do not have funds locked into your BetMGM account there is really no reason for you to attempt to recover the account as there are a large number of alternatives available to you, including numerous bookies with much better value propositions, including:

• Bet365, the undisputed leader in online sports betting
• BOYLE Sports, a top Irish bookie with outstanding daily betting specials.
• William Hill, one of the oldest and biggest betting brands on the planet

If funds are locked into your account and you feel this is wrongful, you have the following escalation path available to you:

1. Ensure you contact the bookie with a clear explanation of the problem and request that they return your funds – give them 8 weeks to reply and resolve
2. If this is not successful then you can contact http://www.resolver.co.uk/ who may be able to advocate on your behalf with the bookie in question
3. Should this step fail, contact the UK’s Independent Betting Adjudication Services (IBAS)
4. Finally you can contact the United Kingdom Gambling Commission – note that while this may lead to action against the bookmaker if it violates the terms of its license, it is unlikely to result in the settlement of your specific dispute.

How to avoid having your BetMGM or betting accounts restricted in future

To avoid having betting accounts restricted in future:

• Always provide correct information when signing up for an account
• Do not sign up to bookies that are not licensed to operate in your geographic location
• Do not sign up for multiple accounts at the same bookie
• Do not attempt to make use of betting specials or sign up offers in a fraudulent manner
• Avoid connecting to the bookie using a VPN, particularly if you are in a location where the bookie is licensed
• Do not attempt to engage in arbitrate.

Is it legal for BetMGM to restrict your account?

Because you signed BetMGM’s terms of services, rather than BetMGM signing your terms of service, the law is on the bookie’s side. Unless they have engaged in activities that violate gambling laws in the locations where they are licensed they are free to restrict your account for any reason. 

Note that withholding account funds in restricted accounts may not be legal, and that you should attempt to escalate and recover these funds – provided they are not the product of fraudulent and unlawful activity.

BetMGM suspended account FAQ