Getting an email from BetVictor informing you that your account has been closed by their traders can be a nasty shock.
It’s best to remain calm when this happens. The reason for your account suspension could be anything from missing verification documents to a technical error to a serious policy violation.
In this article we’ll look at the reasons why BetVictor suspends or restricts accounts, and what you can do if you believe there has been a genuine error and want your account back.
Types of BetVictor account restrictions
BetVictor tends to keep its account restrictions simple. If your account is flagged for any reason, you will receive a mail notifying you that your account has been closed. In many cases you will not be informed why your account has been closed. Once your account is closed you will be unable to login to your account or interact with it in any way.
There have been reports of BetVictor limiting betting activities for punters who win large amounts of money. In these cases, BetVictor may limit a punters stake to place a cap on potential winnings.
Reasons for BetVictor account restrictions
As is the case with all bookies, BetVictor lays out the rules for its punters in its terms and conditions. If you violate one of the company’s policies, you can expect your account to be flagged and to receive an account termination mail.
Here are the main reasons BetVictor accounts get terminated:
- Accidental flagging and closure of an account by AI.
- Failure to supply accurate personal details during sign-up, or providing documents with conflicting personal information.
- Attempting to use a payment method that is not permitted in your geographic area.
- Using BetVictor’s services in a country where this bookie is not licensed.
- Accessing the BetVictor website if you are underage.
- Engaging in behaviour that is consistent with arbitrage.
- Any type of fraudulent or illegal behaviour.
- Opening a BetVictor account when you already have an account with the bookie or one of its subsidiaries.
- Having previously self-excluded from BetVictor or closed your account.
There are also numerous online reports of punters winning bets on BetVictor and then having their accounts closed shortly afterwards.
These types of reports can be found for all major bookies, so it is worth noting that BetVictor does have one of the highest Trustpilot ratings of any UK bookie, which indicates this problem is probably not widespread.
How to get your BetVictor account back
Once BetVictor informs you that your account is closed you can get in touch with them to find out what happened.
Typically, BetVictor customer support will provide you with more information about your account closure.
In cases where your account was closed because of suspicions that you were providing fraudulent information you may be given the chance to provide documentary proof that your personal details are correct.
There are a numer of ways to get in touch with BetVictor customer support.
If you are not satisfied with the outcome of the review of your account, you are entitled to request a senior member of the BetVictor management team investigate your issue. To do this you will need to email firstname.lastname@example.org using the email registered to your account.
What to do if BetVictor will not reinstate your suspended account
If your appeal to have your BetVictor account unsuspended fails, you have three options.
The first is to lodge an appeal with the Independent Betting Adjudication Service (IBAS). This option will only be available to you if you are in the UK or Ireland.
Finally, if you are still locked out and determined to get your account back you can refer the issue for adjudication with the Gibraltar Gambling Commission.
However, if you haven’t lost funds due to your account closure, wasting too much time and effort in getting your account back doesn’t make sense.
Instead, you can simply open a new account at another large, trusted UK bookie. These will not only offer you a sign-up bonus, but also have great features like daily specials, live streaming, and highly competitive odds.
Recommended bookies include:
How to avoid having your betting account restricted in future
One of the main reasons betting accounts get restricted is because users provide inaccurate or conflicting information when signing up to a bookmaker.
This is a major red flag for bookies and is why you can easily find yourself locked out of your account just after you’ve signed up and deposited.
So, start off by always providing accurate personal information, with documentation available to back it up.
Once you have ticked that box, take the time to read your bookie’s terms and conditions. These can vary quite a bit between bookies, so it’s good to know if your bookie is on the lookout for any unusual activities that could result in you being red carded.
Irrespective of the bookie, you should also always refrain from the following:
- Attempting to use the bookmaker service from a restricted location.
- Underage gambling.
- Using duplicate accounts at the bookie.
- Attempting to exploit any of the bookmakers’ services or offers in a cynical way.
- Using payment methods that don’t belong to you.
- Engaging in arbitrage or placing bets for third party individuals or betting syndicates.
Is it legal for BetVictor to suspend your account?
BetVictor’s T&Cs make it clear that it can suspend your account for any reason, at any time without any explanation.
Since you agree to these terms when you signed up to your account there isn’t much you can do to fight back against BetVictor when they enforce their terms and conditions.
BetVictor account termination FAQ
Does BetVictor close winning accounts
There are numerous online reports of BetVictor closing winning betting accounts, which suggests that this does happen. However, in at least some of these cases the account restriction is unrelated to winning bets, and punters were just unfortunate enough to win their bets just prior to the account being restricted for other reasons.
Can I delete my BetVictor account and make a new one?
BetVictor prohibits duplicate accounts. If you have an inactive account with BetVictor, get in touch with customer support and have them re-open it. If your existing account was restricted don’t waste your time trying to set up a new one – it will be flagged and deleted promptly.
How long do BetVictor restrictions last?
Technically a BetVictor restriction will be permanent once it has failed review. However, there have been cases in the past where BetVictor unsuspended restricted accounts when pushing promotional and new customer offers.
Can you reopen a BetVictor account?
BetVictor will flag any account that is inactive for 396 consecutive days as a dormant account. Once your account is dormant it can be re-opened by customer support. However, it is likely you will need to go through the full identity verification process again to access your account.