Have you suddenly found yourself locked out of your Hollywoodbets account or received an email informing you that your account has been suspended? This can come as a shock, particularly if you still have funds locked up in your account.
In this article we’ll explain the different reasons your Hollywoodbets account can get locked, what types of restrictions Hollywoodbets uses, and what to do if you want to get access to your account or funds back.
Types of Hollywoodbets account restrictions
Hollywoodbets has a few different ways in which it can limit users’ access to their accounts.
Self Exclusion
Hollywoodbets offers customers the option to self exclude from the platform at any time. Customers can choose between a temporary or permanent self exclusion. Users who have entered a temporary cooling off process can still access their accounts, which will automatically reactivate at the end of the cooling off period. Users who opt into permanent exclusion will have their accounts closed..
Account closed
When you breach the Hollywoodbets terms and conditions you will be notified of the breach, and where relevant be offered a short window to remedy the breach. For serious breaches your account will be permanently closed and you will be able to request withdrawal of funds from your account, following a verification process.
Soft blocks
Hollywoodbets may take action to limit the activity of successful bettors on its platform. Actions can include:
- Restricting access to betting specials
- Limiting the amounts bettors are able to wager or win
- Removing access to specific betting markets.
Note that these restrictions may apply without Hollywoodbets notifying you of these changes.
Reasons for Hollywoodbets account restriction
Hollywoodbets will restrict the accounts of users it regards to be engaged in unlawful or fraudulent activity, or actions that violate its terms and conditions.
Activities that Hollywoodbets will flag for account suspension include:
- Failing verification checks
- Betting as part of a syndicate
- Using a VPN to circumvent geographical restrictions
- Using AI to manipulate the outcomes of bets
- Betting on an event which you are participating in
- Exploiting glitches and bugs in the betting software to generate profits
- Engaging in any kind of illegal activity using the website.
In some of these instances Hollywoodbets may still allow users to access their accounts but may prevent withdrawing funds for the account or forfeit user stakes in suspect bets.ng..
How to recover access to your Hollywoodbets account
Before you attempt to recover access to your Hollywoodbets account you will need to check for any emails from the bookie containing more information on your restriction.
If you are still able to log into your account you will be able to access live chat via the website or app from your account.
If not you will need to send an email to compliance@hollywoodbets.net requesting reactivation of your account, or call 087 353 7634.
If you have self-excluded from your account permanently you will need to communicate with selfexclusion@hollywoodbets.net to get more information on how to reverse your permanent self-exclusion.
What to do if you are unable to recover your Hollywoodbets account
The major issue you’re going to face if you are unable to access your Hollywoodbets account is that you may lose access to any funds in the account.
Fortunately, Hollywoodbets Terms and Conditions acknowledge its responsibility to refund the cash balance in your account at request.
To request a withdrawal of funds locked into your account you can email compliance@hollywoodbets.net or call 087 353 7634. You can also send a withdrawal request to withdrawals@hollywoodbets.net.
Once you have your money back you are free to explore other options, with dozens of great bookmakers on the market. For example BOYLE Sports is legendary for its daily specials and value-adds, bet365 is the world’s biggest online bookmaker and William Hill is one of the oldest bookmakers in the world.
How to avoid having your Hollywoodbets account or other betting accounts restricted in future
The best way to avoid having your betting account restricted is to stay onside of the bookie’s terms and conditions, which you will be requested to review and accept before opening your account.
If you don’t feel like digging through the T&Cs for this info, then the following rules apply across most online bookies:
- Don’t falsify your personal information
- Don’t use a VPN to access the website
- Only use the bookie if it is licensed to operate in your location
- Only open one account per bookies
- Don’t coordinate with betting syndicates or attempt arbitrage
- Don’t attempt to access a bookie’s server or code.
Follow the rules and the only problem you may run into is soft blocks if you consistently win on your account,
Hollywoodbets suspended account FAQ
What can I do if I can’t get funds out of my account?
Hollywoodbets is required to release funds from your account on account termination and written request from you. Once you have made this request, give Hollywoodbets 8 weeks to release your funds. If Hollywoodbets refuses to release your funds you can contact the relevant regulatory body for your region. Hollywoodbets lists these on its public-facing terms and conditions.
Is it legal for Hollywoodbets to restrict your account?
Yes, Hollywoodbets can suspend your account if your violate its terms of service, which you are required to accept when signing up for an account. It may not be legal for Hollywoodbets to refuse to release funds locked into your account after suspension.
Why was my Hollywoodbets account suspended?
Check your email for a message from Hollywoodbets which may indicate why your account was suspended. If you have not received an email, or this email does not have this information, you can contact disputes@hollywoodbets.net for more information. Unless you are the victim of a software glitch or accidental account closure, your account would usually be suspended for a violation of the Hollywoodbets T&Cs.
Can I re-open my Hollywoodbets account if it’s been suspended due to self exclusion?
Yes, but how you do this depends on whether you opted in to temporary or permanent self exclusion. If your self exclusion was temporary your account will automatically reactivate after the self-exclusion period expires. You may also be able to remove the self exclusion when logging into your account, provided the exclusion was for longer than 30 days. To reverse a permanent exclusion a more complicated process is required, and you’ll need to contact selfexclusion@hollywoodbets.net for more information.
What do I need to provide to lift a suspension caused by verification issues?
If your account was suspended during the verification process you will typically be required to provide the missing documentation. If you provided fraudulent information you may not be able to recover access to your account.
Can I access live chat to resolve a suspension if my account is locked?
No, Hollywoodbets’ live chat is only available to logged-in users, so you cannot use it if your account is suspended or locked. Instead, use email disputes@hollywoodbets.net or call 087 353 7634.
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