Virgin Bet account restricted or suspended

Have you found yourself unexpectedly locked out of your VirginBet account and unsure what to do next? Or did you receive an email from Virgin Bet informing you that your account has been restricted and don’t know where to turn?

Either way losing access to your account can be an unpleasant shock, particularly if Virgin Bet is the only bookie where you place your bets. In this article we’ll look at why Virgin Bet restricts and suspends accounts and what you can do to get your account back.

Types of Virgin Bet account restrictions

Virgin Bet has a number of ways in which it can restrict activity for registered users.

Cool off period

Virgin Bet allows users to self-exclude from the platform for a cooling off period. During that period you will be unable to access your account, and will only be able to log in again when the cooling off period expires..

Account closed

Virgin Bet will suspend your account if there is suspicion that you are violating their terms or service or attempting to work around a self-exclusion.

Soft blocks

A number of different soft blocks can be enforced, where you can access your account and place bets but may be able to access specific benefits or services. These include:

• Restrictions on redeeming specials
• Betting limits, which cap the amounts you are able to wager
• Restricted access to selected betting markets.

Reasons for Virginbet account restriction

Virgin Bet will usually restrict accounts when users engage in practises which are in violation of their terms and conditions.

The most common reasons for having your account locked are:

• Failing initial verification checks on your identity when opening an account
• Attempting to work around self exclusion by opening additional accounts – also, note that if you self exclude from another company operated by the LiveScore Group PLC, you will also be excluded from Virgin Bet.

Other reasons that Virgin Bet may restrict access to accounts include:

• Attempting to access the website or app from a restricted geo-location or a data center. In these cases the website may not load at all.
• Underage gambling, which will typically be identified during the preliminary identity checks when opening an account.
• Engaging in fraudulent activities including money laundering and attempting to game sign-up bonuses. 
• Virgin Bet prohibits any activities that generate guaranteed profits, including arbitrage. These systems are automated and are able to easily detect arbitrage betting patterns in real time, and include IP monitoring and behavioural profiling..

How to recover access to your Virgin Bet account

If your account is restricted you’ll need to reach out to Virgin Bet’s customer care department. They can be easily accessed from the Help Centre where you can pull up a chat with a customer service agent

When your Virginbet account is restricted the route to recovery is via the bookie’s customer service portal, where you can pull up a chat with a virtual agent. At request the virtual agent will connect you with their live support team.

You can also email support directly using support@virginbet.com or call their support team on 0808 169 7700.

Bear in mind that if you have violated Virgin Bets terms of services any attempts to recover your account are unlikely to meet with success. Refer to any account closure emails for the reasons given for your suspension before proceeding with contacting customer service..

What to do if you are unable to recover your Virginbet account

Unless you have a lot of money locked up in your Virgin Bet account, you can easily set up shop at a new bookie. Top bookies like bet365, BOYLE Sports and William Hill offer everything you’ll find at Virgin Bet and more, from live streaming to outstanding special offers.

However, if Virgin Bet has tied funds up in your account without giving you the means to access them there are further steps you can take to get your money back.

1. Start off by contacting Virgin Bet customer service and attempting to get your account back. If they will not give you access to your account, request withdrawal of your funds. Keep records of all of these exchanges and give them 8 weeks to resolve your query.
2. If, after 8 weeks you have not recovered your funds, contact http://www.resolver.co.uk/ who advocate on behalf of bookmaker customers in disputes with bookmakers.
3. If Resolver is unable to assist, your next step is to contact the UK’s Independent Betting Adjudication Services (IBAS)
4. As a final step you can contact the Gibraltar Gambling Commission. While this body will investigate misconduct that violates the terms under which is licensees operate they will not attempt to resolve your specific dispute.

How to avoid having your Virgin Bet or betting accounts restricted in future

There’s really no reason to ever have your gambling accounts restricted if you follow some simple rules:

• Provide accurate personal information at signup
• Never attempt to open more than one account at a single bookie
• Do not use VPNs to access bookie sites
• Only use bookies that are licensed to operate in your location
• Avoid trying to use any guaranteed profit systems on bookie sites, particularly arbitrage..

Is it legal for Virgin Bet to restrict your account?

Virgin Bet holds all the cards when it comes to managing your account as you agree to their terms of service when you become a customer. Violate these terms and they have every right to restrict your account. The same does not hold true for funds trapped in a restricted account, which you have the right to request access to.

Virgin Bet suspended account FAQ